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Omnichannel Solution | OmniCloudCX

Reach every user with the convenience of all channels at your fingertips

OmniCloudCX is the Omnichannel solution that centralises every customer interaction in a single platform webchat, WhatsApp, email, SMS, social networks, boosting business efficiency. A omnichannel customer engagement platform for managing conversations and contacts in a coordinated, streamlined way.

Centralising channels doesn’t just mean “having everything in one place”, it also means reducing handoffs and repetition: users don’t have to start over from scratch, and teams work with a clearer, more organised view of incoming requests. This helps make customer engagement care more consistent and improves the overall customer service experience.

All user interactions centralised in a single omnichannel customer engagement platform

Expand your customer touchpoints with the OmniCloudCX omnichannel solution

Respond to customers without switching platforms: all conversations are managed in a single panel. This way you maintain continuity of response and context, channel after channel.

The advantages of the OmniCloudCX Omnichannel solution

Centralised management of all channels

A single, efficient panel to manage conversations from webchat, WhatsApp, email and social media. A shared inbox, the hallmark of a true customer engagement platform.

24/7 support with AI automation

Ensure continuous, seamless support, enhancing the customer experience with chatbots and automated flows.

Lead generation and CRM integration

Automate the collection of strategic data to create business opportunities and improve commercial follow-up. With synchronised data, engagement becomes measurable and actionable.

Time and resource optimisation

Reduce the load on your operators with automation and AI, leaving your agents free to handle only the most complex, high-value requests.

Webchat widget

Connect with customers directly from your website

Add an AI chatbot to your website to open a conversation with every visitor. Bring everything into the OmniCloudCX omnichannel solution — without losing conversation history.

Real-time conversations via chat embedded directly in your site.
Customisable design for seamless brand integration and greater brand awareness.
Automated flows to route and resolve the most common requests.
User data collection for optimised contact management.

Conversational flows

Automate and optimise customer support

Save your agents’ valuable time with advanced tools for managing interactions. Automation and routing are at the heart of an omnichannel customer engagement platform.

Automated lead generation with strategic data collection in chat, saved directly to your CRM.
Intelligent queue and agent assignment based on the nature of each request.
CRM integration to automatically sync contacts collected in chat.

Agent panel

Manage all conversations in a single workspace

A dedicated panel for agents to handle requests from every channel. One unified view to manage customer engagement and support within the same flow.

AI to assist agents in retrieving the right information to share with customers in chat.
Contact card available from every conversation, summarising the details of whoever is reaching out.
A single panel for conversation management with OmniCloudCX.

Supercharge your business with WhatsApp

Leverage conversational marketing on WhatsApp, the world’s most widely used messaging channel, and turn every chat into a business opportunity. Manage WhatsApp directly within your omnichannel solution panel, alongside all your other channels.

Automated information collection with WhatsApp flows to speed up customer communications.
Continuous 24/7 support, instant and multilingual, for every need — powered by WhatsApp and AI.

Artificial Intelligence

The power of AI at the service of your customer support

Harness AI across conversations to improve assistance and keep customers satisfied.

AI and omnichannel working together to boost customer engagement.
AI agent to provide automated real-time responses, drawing from your documentation.
AI assistant to support human operators in formulating accurate responses to customer requests.
Smooth conversations powered by AI-driven preset flows.

Integrations

OmniCloudCX omnichannel solution integrations

Connect your existing business platforms to the OmniCloudCX omnichannel platform:

CRMs such as Salesforce, HubSpot, Zoho, etc.
ERP systems
APIs

This allows the omnichannel customer engagement platform to plug directly into your business processes. The VoiSmart ecosystem supports contact synchronisation and direct CRM integration (e.g. Salesforce), so information collected during conversations can be linked to your sales and support workflows. In contexts where interactions also happen over the phone, instant access to customer data (e.g. record pop-up) helps reduce handling time and increase operator efficiency.

VoiSmart OmniCloudCX app: manage customer support from your mobile device

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Reach every user with the convenience of all channels at your fingertips

All user interactions centralised in a single omnichannel customer engagement platform

Expand your customer touchpoints with the OmniCloudCX omnichannel solution