Public administration: efficient communication, satisfied citizens
Public administration today is called on to respond to citizens’ needs and to digital transformation more quickly, transparently and innovatively. With the VoiSmart solutions, we help public bodies, municipalities, hospitals and institutions modernize their interaction with the public, increase the efficiency of internal processes and guarantee an accessible, scalable and secure multichannel service.
Public Administration
Public administration digitalization by the numbers
Public administration digitalization is a national goal with precise deadlines: Italy’s Italia Digitale plan (“Piano Italia Digitale”) aims, by 2026, to deliver public services online and extend cloud architecture through the migration of administrations (sources: commission.europa.eu, innovazione.gov.it). Bodies using AI have reported an improvement in the management of public resources (source: The European House Ambrosetti).
A world of benefits for public administrations
Innovative tools to promote digital inclusion, with the goal of guaranteeing every citizen optimal access to online services.
Accessibility
Technology programs that all citizens can use simply and fairly, in compliance with national and European regulations.
Integration with existing systems
Solutions that connect easily to the body's existing systems.
Efficiency
Reduced queues and wait times thanks to automated processes.
Security and compliance
Guaranteed regulatory compliance to protect data and communications.
24/7 citizen services, powered by artificial intelligence
Every day, a public body’s switchboard receives the same questions: opening hours, which documents to bring, the status of an application, how to book an appointment. With the OmniCloudCX AI Voicebot, these requests are answered by phone even outside office hours, in the citizen’s natural language and in multiple languages, while staff focus on the cases that need a person. The voicebot books appointments in the body’s calendar, collects the necessary information and transfers the call to the right office when needed.
For public administrations, requirements matter too: the solution is designed for European data sovereignty, complies with the GDPR and is classified as limited risk under the AI Act, with full transparency toward citizens. It also connects to the phone system the body already uses, from VoiSmart or another provider, without replacing it.
Discover the OmniCloudCX AI Voicebot or read how a municipality can digitalize its front office with a voicebot.
Discover the VoiSmart products for public administration
VoiSmart: a reliable partner for the future of public administration
In a constantly changing world, public administration needs solutions that are modern and ready to meet future challenges. VoiSmart guides public bodies toward digital transformation, making processes more transparent, faster and more secure. Contact us today to find out how we can help you transform your administration with innovative, scalable and secure solutions.
Still have questions?
If you haven’t found the answer you were looking for here, our team is at your disposal. Get in touch for more information or personalised support we’ll be happy to clear up any doubts.
We have compiled the answers to our users’ most frequently asked questions here.
Frequently asked questions (FAQ) public administration digitalization
It's the process through which public bodies bring services to citizens online and modernize internal processes: multichannel communication with the public, cloud migration, automation of repetitive requests and data protection. In Italy, it's guided by the goals of the Italia Digitale 2026 plan.
It reduces queues and wait times by automating citizens' most frequent requests and frees up staff for more complex cases. Bodies already using AI have reported better management of public resources.
Yes. The VoiSmart solutions are designed for compliance with national and European regulations on data and communications, and to integrate with the systems the body already uses, without replacing them.
Yes. The solutions are modular and scalable: a body can start with the channel under the most pressure, for example the phone system or online requests, and extend the project to other services over time, keeping the same platform.
Yes. The VoiSmart voicebot complies with the GDPR, is classified as limited-risk under the EU AI Act and is designed for European data sovereignty. Citizens are always informed that they are speaking with a virtual assistant and can ask to be transferred to an operator.