Security and Privacy
Security isn't optional, it's the foundation of trust
In a hyperconnected world, protecting communications, data and access is an absolute priority. We help you do it in a way that's simple, scalable and compliant.
From the VoIP PBX to the WiFi network, all the way to your customers' data: every layer is protected from the architecture up, in full compliance with GDPR.
The invisible threats that put businesses at risk every day
Today, every interaction is a potential entry point for attacks, breaches or compliance gaps.
Voice communications, the WiFi network and customer data are among the most exposed targets, because they run through every business process and involve everyone who connects.
Here are the areas most at risk:
Unencrypted communications, easy to intercept
WiFi networks that are vulnerable or non-compliant with GDPR
Lack of control over external servers or third parties
Fragile infrastructure that breaks down at critical moments
Protected communications and networks, always, everywhere.
Protecting isn't just defending. It's guaranteeing continuity, respect and resilience. Our solutions put security at the center of connectivity and collaboration, with no added complication for the user.
VoIP PBX with advanced encryption
• End-to-end protected voice communications
• Integrated SBC & Firewall
• Two-factor authentication (2FA)
• Access logging and auditing to monitor administrative activity
Secure WiFi network with Passpoint
• Login protected by the WPA3 authentication protocol
• Two-factor authentication
• Guest network separate from the internal corporate network
GDPR-compliant WiFi network
• Compliant, transparent marketing data collection
• Protection of user and customer information
• GDPR-compliant privacy notice accessible to users
Compliant, transparent AI virtual assistant
• Designed for European data sovereignty
• Compliant with the GDPR and the EU AI Act
• AI Act classification: limited-risk system
• Transparency towards users: callers know they are talking to an AI
• Trained on the customer's own content, with the option to use a proprietary LLM
We don't just offer technology: we offer the guarantee of protection
Modular, scalable, compliant-by-design solutions
In-house manageable infrastructure, no vendor lock-in
Focus on service continuity, even in emergencies
Team with experience in regulated sectors (healthcare, public administration, corporate)
Security starts with a conversation
Assess your needs and regulatory requirements with us to find the best security solutions. Book a meeting!
Frequently asked questions (FAQ) about security and privacy
We've collected the answers to our users' most frequently asked questions here.
Can VoIP PBX calls be intercepted?
VoIP calls travel over the IP network and, if unprotected, can be exposed. That's why the VoiSmart PBX protects signaling and voice traffic with encryption, pairs the PBX with an integrated SBC and firewall, and requires two-factor authentication for administrative access, with logging and auditing of every activity.
Is access via the captive portal secure?
Yes, if the guest network is designed correctly. The guest network stays separate from the corporate one, access happens through authentication (social login, SMS, email or a Passpoint profile), and the data collected is handled transparently and in compliance with GDPR. This is the approach behind VoiSmart's inPiazza captive portal.
What is the WPA3 protocol, and why does it make WiFi more secure?
WPA3 is the latest authentication protocol for WiFi networks. It protects the network login phase and makes credential attacks harder, which is why it's the foundation of a secure corporate WiFi network, together with two-factor authentication.
How do you make WiFi data collection GDPR-compliant?
Data collection from connecting users needs to be transparent: a privacy notice accessible at the moment of login, explicit consent for marketing use, and protection of the information collected. VoiSmart's WiFi solutions build these requirements into the captive portal.
Is an AI voicebot or chatbot compliant with the GDPR and the AI Act?
Yes, if it is designed to be. The EU Artificial Intelligence Act classifies systems according to risk: a customer service virtual assistant falls into the limited-risk category, which mainly requires transparency, meaning users must be informed that they are interacting with artificial intelligence. VoiSmart's OmniCloudCX voicebot and chatbot are classified as limited-risk, GDPR-compliant and designed for European data sovereignty. Discover how the OmniCloudCX AI Voicebot works.