Business communication
Improve business communication with VoiSmart
Eliminate business communication problems with a single, scalable and secure solution. Connect people, teams and customers easily, wherever you are, and boost productivity with communication and collaboration tools unified in a single cloud platform.
The challenges of modern business communication
In an increasingly hybrid, fast-paced and digital context, communicating well is a competitive advantage. These are the most common problems many companies face every day:
Email, chat, calls and video on separate tools, causing confusion and operational inefficiencies.
Rigid phone infrastructure, hard to update, with high management costs.
Poor internal communication between departments, fragmented tools, little fluidity in the exchange of information.
Communication stuck in the office, with no flexibility to work remotely or on the move.
Risks related to privacy, cyberattacks and lack of regulatory compliance.
The starting point for solving these issues is almost always the same: reduce the number of tools. When voice, chat and video live in the same environment, internal business communication stops scattering across disconnected platforms.
The VoiSmart solutions for fluid, unified business communication, everywhere
VoiSmart helps you overcome every limit of business communication thanks to a complete cloud communication and collaboration platform.
Cloud business telephony
• Secure, scalable business phone system.
• Configurable from a web panel, no local hardware required.
• Lower phone costs.
• High availability and fault tolerance.
IP phones and softphones
• Professional IP phones integrated with the business phone system.
• Softphone for desktop, mobile and browser.
• Calls from anywhere with an internet connection.
• Centralized, synchronized company directory.
Chat and collaboration
• Internal and external business chat.
• Direct integration with calls and video.
• File sharing, meeting invites, user presence.
• Real-time collaboration across teams.
Video calls and conferencing
• Dedicated video rooms for every employee.
• Internal video conferencing and with customers.
• Screen sharing and recordings.
• Web-based, no installation required.
Integrations and AI assistant
• Synchronization of company contacts.
• Customer card pop-up during calls.
• Automated assistance with VoiceBot and ChatBot.
• Call automation and intelligent flow management.
Advanced reporting
• Real-time statistics on calls and performance.
• Analysis of queues, wait times, durations and operator activity.
• More control over customer experience quality.
The concrete benefits for your company's communication
The VoiSmart solutions are designed to automate, simplify and make the daily work of teams and managers more efficient:
Native remote working and total mobility.
Greater team productivity and end-customer satisfaction.
Lower phone and infrastructure costs.
Faster, more organized communication among colleagues, departments and customers.
Security and reliability as a standard for business communication tools.
Get started with VoiSmart today
Contact us and request a free demo to find out how to simplify communication management, improve team productivity and your company’s communication.
Frequently asked questions (FAQ) about business communication
We've collected the answers to our users' most frequently asked questions here.
How can business communication be improved?
The first step is to unify the tools: bringing telephony, chat, video and file sharing into a single platform reduces scattering and downtime. The second is to automate repetitive tasks, such as call routing and answering frequently asked questions, with integrated AI assistants.
What are the most useful business communication tools?
A cloud telephony system, business chat, web-based video conferencing and communication reporting. When integrated with each other, they cover both internal communication among teams and departments and external communication with customers and suppliers.
What's the difference between internal and external communication?
Internal business communication concerns the exchange of information among colleagues, teams and departments; external communication concerns customers, suppliers and partners. A unified platform manages both, with the same tools and the same security rules.
Is cloud business communication suitable for smart working?
Yes. With softphones, chat and video conferencing accessible from desktop, mobile and browser, everyone can work and communicate from anywhere with an internet connection, keeping their business number, shared directory and access to the same tools as in the office.