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Enhance the phygital customer journey in shopping centers

Turn your shopping mall into an engaging and intelligent phygital space. With VoiSmart solutions, you can digitalize the visitor experience, strengthening customer relationships from their first entry to their next visit.

Icone del settore aeroporti

Shopping mall

Il centro commerciale diventa uno spazio phygital coinvolgente e intelligente.

Le strutture aeroportuali che si sono affidate a VoiSmart

Benefits for shopping mall management

Deliver a connected, personalized, and measurable Customer Experience with tools designed to optimize both operations and marketing.

Adv per ottimizzazione dei servizi.
Monetize your guest WiFi

with digital advertising space for stores

icona di segmentazione utenti e attivazione marketing.
Gather data & visitor insights

to launch targeted marketing campaigns

Assistenza continuativa e interattiva con bot.
Multichannel engagement

Engage visitors from their first connection through multichannel interaction

Indoor Navigation without app

Offer app-free indoor navigation to guide shoppers through stores and services

Chat con insight preziosi per fidelizzazione dei clienti.
Real-time feedback

Collect real-time feedback at check-out to boost satisfaction and retention

BENEFITS

Custom login options (social, WhatsApp, email)

Integrated, GDPR-compliant user CRM for data collection

Pre/post-login advertising

Launch conversational marketing via WhatsApp to build loyalty

Send customer satisfaction surveys, offers, and promotions after the visit

WiFi marketing for mall: connectivity, data & engagement

BENEFITS

Mobile-friendly, QR-code-based navigation, no app needed

Smart routes to stores, services, dining areas

Store locations and offers promotion on the mall map

Integration with AI ChatBot for real-time support

Tracking user movement along the route

Indoor Navigation: guide shoppers and promote your stores

BENEFITS

Available 24/7 on WhatsApp, webchat, & social

Provides real-time info on hours, services, routes & more

Sends personalized offers and promotions via chat

Integrated with indoor navigation

AI ChatBot: your always-on digital shopping assistant

BENEFITS

Analyze foot traffic, dwell time, and movement patterns

Identify hot and cold zones to improve layout and promotional strategies

Data-driven insights to support strategic marketing & retail placement decisions

Location Analytics: real-time foot traffic insights for shopping malls

Launch targeted promotional campaigns

Generate leads and build a solid customer database in your CRM

Reconnect with users to drive repeat visits

Deliver a phygital, omnichannel customer experience

Boost the profitability of your physical spaces

Use data as a growth tool and strategic asset

What can you do with VoiSmart in your shopping center?

Case Study 1

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Case Study 2

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Case Study 1​

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Usato da aziende leader per ottenere risultati reali

Want to monetize WiFi & improve the customer experience in your mall?

The VoiSmart smart solutions for shopping centers include WiFi marketing, AI-powered customer support, indoor navigation, and powerful location analytics tools. Malls can monetize their WiFi infrastructure while improving the guest experience and optimizing marketing and loyalty strategies. These scalable solutions are built to support the digital transformation of shopping malls.

Conversazioni via whatsapp, survey e campagne per non perdere opportunità con il WIFi inPiazza.

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