Hospitality
Digitalize hospitality to improve your guests' experience
From welcoming guests to communication, all the way to loyalty: VoiSmart offers communication and interaction solutions designed for hotels, resorts and hospitality spaces. Reduce costs with innovative tools and improve service quality.
Over 1200 customers have already trusted our solutions.
What is meant by guest experience in a hotel
Guest experience is the overall experience a guest has at a property, from the first contact to post-stay communication: welcome, connectivity, assistance and services. Improving it means working on every touchpoint, from in-room WiFi to answering the phone, with digital tools that reduce waiting times and manual tasks.
Why choose VoiSmart for hospitality?
Offer an impeccable, outstanding guest experience, improving communication and productivity while reducing costs:
Reduce waiting times and offer immediate assistance even during peak moments.
Improve every touchpoint with the guest, from WiFi to post-stay communication.
Keep colleagues always connected, even across different locations and shifts.
Fewer manual tasks, more time to dedicate to guest welcome.
Collect and leverage real data for targeted campaigns and effective promotions.
Solutions compatible with your systems (PMS, CRM) with no technical complexity.
VoiSmart solutions for the hospitality sector
VoIP PBX: communication always at hand
• More efficient call management.
• Flexibility, scalability and cost reduction based on your property.
• Integration with the PMS and other systems.
• Mobility and remote access to communicate from anywhere.
• Integrated AI support to handle calls.
AI Voicebot: automated voice reception, 24/7
• Handling of frequent calls and automatic answers to FAQs.
• Fewer missed calls and shorter wait times.
• Calendar appointment booking.
• Reduced staff workload, freeing up time for higher-value tasks.
• Multilingual management of automated calls.
AI chatbot: smart 24/7 assistance for guests
• Fast answers to frequently asked questions.
• 24/7 support that reduces human workload.
• Multichannel support for requests via chat on every channel.
• Integration with PMS and indoor navigation.
Omnichannel platform: customer service from every channel
• Integration of WhatsApp, webchat and social in a single space.
• Automated chat responses with personalized flows.
• Reduced response times and increased guest satisfaction.
• Data and lead collection directly in the PMS.
Guest WiFi and marketing: connectivity that converts
WiFi for hotels is often the first digital service a guest uses at a property, and for this reason it's also the first channel to get to know and build loyalty with them:
• Powerful, secure WiFi for your guests.
• Login personalization and data collection in the PMS.
• Service promotion with pre and post-login advertising spaces.
• WhatsApp conversation activation for sending customer satisfaction surveys and coupons.
• User segmentation for targeted marketing campaigns.
Indoor navigation: smart wayfinding for hotels and resorts
• Guest orientation within properties.
• Simple, interactive navigation with no app.
• Promotion of in-house services visible on the map.
• No costly infrastructure: ready to use.
Welcome the future of hospitality with tailored digital experiences
The needs of the hospitality sector have changed: guests expect fast answers, personalized experiences and simple, smart digital services. VoiSmart helps you turn your property into a connected ecosystem, with a complete suite for managing communications and improving the guest experience.
Frequently asked questions (FAQ) about guest experience in hotels
How can a hotel improve its guest experience?
What is an automated voice reception used for in a hotel?
It answers frequent calls at any hour, in multiple languages, and handles bookings and simple requests without tying up the front desk. Staff are interrupted less often and can focus on welcoming the guests present at the property.
Can a hotel's WiFi become a marketing tool?
Yes. At login, guests leave their data, which flows into the PMS: from there, promotions of in-house services, satisfaction surveys and coupons are sent via WhatsApp. The connection becomes a direct channel with the guest, during and after their stay.
Do the solutions integrate with the property's PMS?
Yes. Phone system, chatbot, omnichannel platform and WiFi integrate with the PMS and CRM already in use, with no technical complexity: guest data stays in a single system, and every tool works on the same information.