AI Voicebot
AI Voicebot: the virtual assistant for your PBX
Take your customer support to the next level with 24/7 service, real-time automated responses to frequent requests, and AI-managed bookings. The OmniCloudCX virtual assistant becomes your right-hand tool for handling calls, an always-on PBX voicebot that never sleeps.
An AI voicebot is particularly effective when requests are repetitive or high in volume: it responds immediately, collects the essential information and manages each step in an orderly way, so customers experience faster service and the business reduces idle time and missed calls.
Advanced customer support with the AI voicebot: the OmniCloudCX virtual assistant
Your virtual assistant for intelligent call management
With the Voicebot, your AI PBX answers questions, collects data, books appointments and transfers calls to operators only when truly necessary. No waiting, no lost information: just a smooth, efficient experience for customers and businesses alike. An AI voicebot designed to accelerate customer service without sacrificing quality.
When human intervention is needed, the voicebot reaches that moment having already handled the first part of the conversation (greeting, data collection, reason for contact) so the operator steps in only for complex cases, with more context and fewer repeated steps.
Core features of the PBX Voicebot
24/7 support
Improve customer satisfaction and reduce wait times with an AI voicebot that’s always available.
Advanced call management
Answer every request without keeping customers waiting, and route calls intelligently with your PBX voicebot.
Automated lead generation
Collect contact data and sync it with your CRM.
Automated responses to repetitive questions
Reduce the workload on your human operators, leaving your team free to focus on more complex requests.
Native integration with the VoiSmart Orchestra PBX, in the cloud or on-premise
Compatible with SIP PBXs from other vendors: the voicebot is added to your existing PBX
Available bundled with the VoiSmart PBX or on its own, on the phone system you already have
Calls transferred to PBX extensions and queues with the context already collected
Compatible with any PBX: the voicebot connects as an extension
There's no need to replace your PBX to adopt the voicebot. The OmniCloudCX AI Voicebot connects to any existing SIP phone system and behaves like one of its extensions: it receives the calls routed to it, handles them and, when needed, transfers them to the right queues or extensions. The number of simultaneous calls is governed by the PBX, exactly as it would be for an additional operator.
With the VoiSmart Orchestra PBX, integration is native: voicebot and PBX are developed by the same team and share queues and extension status. With a PBX from another vendor, the voicebot is supplied as an add-on that works alongside the PBX already in use, without changing your telephony infrastructure. Either way, the result is the same: a virtual answering service that picks up straight away, even in the evenings and at weekends, and cuts down on missed calls.
Flexible AI engine
Il voicebot usa un modello linguistico (LLM) interno alla piattaforma. Se la tua azienda ha già un proprio LLM, puoi collegarlo tramite l'opzione token e usare il voicebot con il modello che hai scelto.
Integrated with your CRM
The data collected during the call (name, email, reason for contact) is saved to the leading CRM platforms, so your sales team receives leads that are already qualified.
Multilingual, with your brand's voice
It answers in multiple languages and lets you customise its voices, so your phone welcome stays consistent with your company's identity in every language.
Easy to manage in-house
The interface is simple and intuitive: your team configures messages, documents and flows without any technical skills. And when you need a hand, VoiSmart technical support is direct, from manufacturer to customer.
Trained on your content
The voicebot answers based on the documentation you upload to the platform: PDF, DOCX and TXT files, specific web pages or your website's entire sitemap. Updating the knowledge base means updating the answers, with no scripts to rewrite.
Why choose a voicebot built by a PBX manufacturer
The OmniCloudCX AI Voicebot is not a chatbot with a voice bolted on. It is a telephony product with artificial intelligence built on top: it stems from VoiSmart's more than twenty years of experience in telecommunications and PBX development, and it shows in the details that matter on the phone, from call transfers to queue management.
The future of customer service is here
Request a free demo and bring your PBX into the age of Artificial Intelligence!
Compliant by design
The OmniCloudCX AI Voicebot is designed for European data sovereignty and complies with the GDPR and the EU Artificial Intelligence Act (AI Act): callers are clearly informed that they are speaking to an AI assistant. Find out how we protect communications and data on the Privacy & security page.
Still have questions?
If you haven’t found the answer you were looking for, our team is here to help. Get in touch for more information or personalised support, we’ll be happy to clear up any doubts.
We’ve compiled answers to our users’ most common questions.
Frequently asked questions (FAQ) about the AI Voicebot
Yes. The voicebot connects to any SIP phone system as one of its extensions: it receives the calls routed to it and transfers them to extensions and queues when needed. It can be supplied together with the VoiSmart PBX or on its own, on the PBX you already use.
Yes. By default, the voicebot uses an LLM built into the platform; if your company has its own language model, it can connect it through the token option.
On the documentation you upload to the platform: PDF, DOCX and TXT files, individual web pages or your website's complete sitemap. The answers are updated by updating the documents.
Like any AI-based system, it can give inaccurate answers. That's why we recommend regularly checking answer quality in the Conversations view and keeping the knowledge base up to date; for cases that need a person, handover to an operator is always available.
Yes. It is classified as a limited-risk system under the AI Act, which entails transparency obligations towards users, and it complies with the GDPR, with a design focused on European data sovereignty.