Enhance the phygital customer journey in shopping centers
Turn your shopping mall into an engaging and intelligent phygital space. With VoiSmart solutions, you can digitalize the visitor experience, strengthening customer relationships from their first entry to their next visit.
Shopping mall
Le strutture aeroportuali che si sono affidate a VoiSmart
Benefits for shopping mall management
Deliver a connected, personalized, and measurable Customer Experience with tools designed to optimize both operations and marketing.
Monetize your guest WiFi
with digital advertising space for stores
Gather data & visitor insights
to launch targeted marketing campaigns
Multichannel engagement
Engage visitors from their first connection through multichannel interaction
Indoor Navigation without app
Offer app-free indoor navigation to guide shoppers through stores and services
Real-time feedback
Collect real-time feedback at check-out to boost satisfaction and retention
BENEFITS
Custom login options (social, WhatsApp, email)
Integrated, GDPR-compliant user CRM for data collection
Pre/post-login advertising
Launch conversational marketing via WhatsApp to build loyalty
Send customer satisfaction surveys, offers, and promotions after the visit
WiFi marketing for mall: connectivity, data & engagement
BENEFITS
Mobile-friendly, QR-code-based navigation, no app needed
Smart routes to stores, services, dining areas
Store locations and offers promotion on the mall map
Integration with AI ChatBot for real-time support
Tracking user movement along the route
Indoor Navigation: guide shoppers and promote your stores
BENEFITS
Available 24/7 on WhatsApp, webchat, & social
Provides real-time info on hours, services, routes & more
Sends personalized offers and promotions via chat
Integrated with indoor navigation
AI ChatBot: your always-on digital shopping assistant
BENEFITS
Analyze foot traffic, dwell time, and movement patterns
Identify hot and cold zones to improve layout and promotional strategies
Data-driven insights to support strategic marketing & retail placement decisions
Location Analytics: real-time foot traffic insights for shopping malls
Launch targeted promotional campaigns
Generate leads and build a solid customer database in your CRM
Reconnect with users to drive repeat visits
Deliver a phygital, omnichannel customer experience
Boost the profitability of your physical spaces
Use data as a growth tool and strategic asset
What can you do with VoiSmart in your shopping center?
Case Study 1
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Case Study 2
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Case Study 1
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Usato da aziende leader per ottenere risultati reali
Want to monetize WiFi & improve the customer experience in your mall?
The VoiSmart smart solutions for shopping centers include WiFi marketing, AI-powered customer support, indoor navigation, and powerful location analytics tools. Malls can monetize their WiFi infrastructure while improving the guest experience and optimizing marketing and loyalty strategies. These scalable solutions are built to support the digital transformation of shopping malls.
