Omnichannel en – VoiSmart

Omnichannel en – VoiSmart Omnichannel en – VoiSmart

Omnichannel platform OmniCloudCX

Reach every user with the comfort of all channels at hand

OmniCloudCX is the omnichannel solution that centralizes all customer interactions in a single platform: webchat, WhatsApp, email, SMS, social networks, boosting business efficiency.

Expand your customer touchpoints with omnichannel

Answer to customers without switching platforms: all conversations are managed from a single dashboard.

Centralized management of all channels

An efficient panel for handling conversations from webchat, WhatsApp, email, social media

24/7 support with automation & AI

Ensure continuous and seamless support with chatbots and automated flows

Lead generation & CRM integration

Automate the collection of strategic data to create business opportunities and improve commercial follow-up

Time & resource optimization

Reduce agent workload with automation and AI, allowing them to focus on the most complex, high-value requests

webchat Widget

Connect with customers from your website

Add an AI chatbot to your website to start conversations with every visitor.

Real-time conversations directly from the site, more satisfied users.
Customizable design for seamless brand integration and increased brand awareness.
Automated flows to route and resolve common inquiries.
User data collection for optimized contact management.

conversational flows

Automate & optimize customer support

Save valuable agent time with advanced tools for managing interactions:

Automated lead generation with strategic data collection stored in the CRM.
Smart queue and agent assignment based on request type.
CRM integration to automatically sync contacts collected in chat.

agent panel

Manage all conversations in one place

Dedicated agent panel to handle requests from every channel.
AI assistant to help agents retrieve the right information for customers in chat.
Contact card available in every conversation for a clear summary of the user.

Boost your business with WhatsApp

Use conversational marketing on WhatsApp—the world’s most used messaging app—to turn every chat into a business opportunity.

Automated info collection with WhatsApp flows to speed up communication.
24/7 continuous, instant, multilingual support with WhatsApp and AI.

artificial intelligence

The power of AI at your customer support’s service

Leverage AI in conversations to enhance support and increase customer satisfaction.

AI agent to provide instant automated responses using documentation.
AI assistant to help human agents craft accurate replies to customer inquiries.

integrations

OmniCloudCX omnichannel solution integrations

Integrate your business platforms into the OmniCloudCX omnichannel platform:

CRMs like Salesforce, HubSpot, Zoho, etc.
ERP systems
APIs

Case Study 1

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Case Study 2

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Case Study 1

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Usato da aziende leader per ottenere risultati reali

Want to expand your business communication channels?

Request a free demo of the OmniCloudCX solution and discover the power of AI agents for your business.

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About us

VoiSmart

Reach every user with the comfort of all channels at hand