Transportation
Solutions to improve the passenger experience in transportation
From connectivity to digital services and smart interaction: offer an experience that builds loyalty among the people who travel with you. With VoiSmart, you turn onboard WiFi on buses and trains into an automated marketing and support platform.
Over 1200 customers have already trusted our solutions.
VoiSmart for transport companies and mobility operators
Today's passengers expect a smooth, personalized and useful digital experience. With VoiSmart's WiFi and marketing solutions, you offer your passengers an advanced onboard service and build new digital touchpoints to communicate, promote and build loyalty:
Offer a quality onboard WiFi service to entertain and engage passengers during the trip and beyond.
Sell digital advertising spaces on your WiFi to third parties and run targeted campaigns.
Connect your database and increase lead collection and loyalty.
Leverage AI chatbot to respond to customer needs at any moment.
Leverage wallet passes and e-tickets to send notifications and communications.
VoiSmart solutions for transport
Guest WiFi onboard for buses and trains
Onboard WiFi entertains passengers during the trip and opens a direct channel with the transport operator, before, during and after the journey:
• Customized captive portal with advertising and offers.
• Integrated user CRM for re-contact and promotions.
• Targeted advertising based on user data and destination.
• Real-time travel information.
• Post-trip customer satisfaction surveys.
Analytics and insights to understand travelers
• Understand the most used routes.
• Analyze engagement with campaigns.
• Measure user return rate.
• Segment by age, time of day and frequency of use.
AI chatbot for 24/7 passenger support
• Virtual chat assistance via WhatsApp, email, social and webchat, 24/7.
• AI-powered handling of requests and frequently asked questions.
• Reduced support times and costs.
• Automated flows to route requests.
• Centralized system to unify all communication channels.
Digital ticket and wallet communications
Digital ticket via wallet.
Push communications: departure and arrival, delays, travel information.
Space for advertising and promotions, own or from partners.
User segmentation in the CRM for targeted offers.
Tracking of access and behavior.
Activation of WhatsApp conversations with passengers.
A digital, connected travel experience
Want to digitalize your passengers’ experience? VoiSmart’s solutions for the transport sector create a new, connected travel experience. Thanks to the powerful captive portal, you can turn WiFi connectivity into a channel for communication, data collection and marketing: the right choice for anyone looking for a modern, integrated platform for the digital travel experience.
Frequently asked questions (FAQ) about onboard WiFi
How does onboard WiFi work on buses and trains?
The passenger connects to the vehicle's network through a captive portal customized with the operator's brand. From there, they browse, receive real-time travel information and view offers and content dedicated to the route they're traveling.
Can onboard WiFi become a marketing channel?
Yes. The captive portal hosts advertising, either the operator's own or a partner's, the data collected at login feeds the CRM, and campaigns are targeted based on destination and travel habits. After the trip, satisfaction surveys and promotions go out to encourage passengers to come back.
What data does onboard WiFi collect about passengers?
Most used routes, frequency of use, times of day, engagement with campaigns and user return rate. This data helps the operator understand travelers, segment communications and improve the service.
What are digital tickets via wallet?
They are e-tickets saved in the passenger's smartphone wallet. Beyond serving as the travel ticket, they carry push notifications about delays, stops and travel information, and offer a space for promotions from the operator or its partners.