Proximity marketing | inPiazza
WiFi proximity marketing: turn your WiFi into a marketing tool
Transform your WiFi into a strategic touchpoint to elevate the in-store customer experience and engage users in the right place at the right time.
More than just WiFi: a growth accelerator for your business
The advanced captive portal goes beyond providing connectivity — it becomes a concrete lever for the digitalisation of physical spaces, customer journey management and WiFi proximity marketing activities.
Every feature is designed to help businesses and retail locations turn the physical presence of customers into opportunities for relationship-building and growth:
Ogni funzionalità è pensata per aiutare aziende e punti vendita a trasformare la presenza fisica dei clienti in opportunità di relazione e crescita:
Customised captive portal
Personalise WiFi access for your guests and enhance your brand with a consistent, recognisable experience.
CRM integration
Capture information about users visiting your spaces directly into your CRM, enabling more effective commercial and relationship-driven actions.
Targeted advertising
Promote content and campaigns pre- and post-login via WiFi, on targeted audiences, to increase brand and offer visibility.
Powerful analytics
Gain valuable insights from physical spaces to understand visitor behaviour and improve the customer journey.
Identity Provider integration
Ensure secure, seamless connections via IdP, federations and 2FA — compliant with modern enterprise requirements.
GDPR-compliant WiFi
Ensure the highest level of data security in full compliance with GDPR and privacy regulations, collecting user consent at login.
White Label platform
Customise and brand the WiFi platform as your own, with your logo and visual identity.
Infrastructure-agnostic
Deploy on Cloud, On-Premise or as a Service — based on your organisation’s needs.
Attract customers with a WiFi experience personalised to your brand
An effective WiFi proximity marketing system starts with access that is simple, recognisable and designed around the user.
VoiSmart lets you turn WiFi into a genuine extension of your brand identity — transforming network access into a useful and memorable moment of contact:
- Tailored captive portal with multiple login methods: social media, custom forms, click-to-connect and SSO, to meet the needs of your users.
- Branded WiFi with a customised welcome page, brand logo and colours — reinforcing brand awareness from the very first interaction.
- Pre- and post-login splash pages to deliver targeted marketing campaigns and promote relevant offers, services and initiatives at exactly the right moment.
Engage customers in the right place at the right time
With proximity marketing, WiFi is no longer just a connectivity service — it becomes a tool for activating more direct, relevant and measurable relationships. With the Guest WiFi solution, you can accompany customers along their purchase journey with contextual messages, offers and feedback requests:
- Conversational marketing via WhatsApp to open conversations and gather user feedback.
- Real-time customer satisfaction surveys to collect high-response-rate feedback and improve the phygital experience.
- Marketing automation campaigns to send re-engagement communications after a visit.
- Multichannel communication to promote offers, coupons and useful content based on user behaviour.
Gain deeper insights into your visitors and customers
VoiSmart’s Guest WiFi platform helps turn access and browsing data into actionable insights for marketing, sales and customer care. This allows you to better understand your visitors, measure the performance of your initiatives and make more informed decisions to optimise the experience across your spaces. Specifically, you’ll have access to:
- Custom reports to monitor your visitors and gather insights on how users interact throughout the phygital customer journey — improving the experience and driving loyalty.
- GDPR compliance for WiFi-connected users: we guarantee maximum data security and full adherence to privacy regulations.
- CRM or PMS integration to capture visitor contact details and demographic information directly.
- Advanced WiFi analytics to understand customer behaviour, make informed decisions and run more targeted campaigns.
Who needs a proximity marketing solution?
A WiFi-based proximity marketing solution is particularly valuable for retailers, store chains, shopping centres, hospitality businesses, private healthcare providers, corporate spaces and franchises looking to make visitor interactions more measurable and personalised.
It’s the right choice for organisations that want to better understand who visits their spaces, integrate data with existing CRM and business platforms, activate localised campaigns and deliver a digital experience that’s consistent with their brand. For those in the evaluation phase, the main advantage is being able to combine connectivity, marketing, analytics and compliance in a single platform — reducing tool fragmentation and increasing the value of every visit.
Interested in a secure office hotspot?
Discover how to provide your employees with a secure, advanced corporate WiFi connection across all areas and locations.