Location Analytics: KPIs that matter (dwell time, return rate, heatmaps) with examples
A shopping mall records the same number of entries as three months ago. Yet the stores are complaining: fewer people…
VoiSmart News
Stay up to date with the innovations, projects, technologies and initiatives driving change in the digital communications sector. Find out how VoiSmart is turning today’s challenges into solutions for the future.
Location Analytics: KPIs that matter (dwell time, return rate, heatmaps) with examples
21/10/2026
A shopping mall records the same number of entries as three months ago. Yet the stores are complaining: fewer people are coming back. The aggregate figure
Don’t miss any updates
Medical practices and polyclinics: 7 ways to make PBX, voicebot and WhatsApp work together
Every medical center knows precisely how many services it provided yesterday, but almost none know how many calls they missed.…
Hotels & Resorts: 7 Ways to Unite PBX, WiFi, and Chatbot
Check-in says a lot about a hospitality property: a front desk overwhelmed during peak arrivals is almost always a symptom…
Omnichannel Without Silos: Unify Ticketing, Chat, Voice, and Social
Having a WhatsApp profile, a phone number, an email inbox, and a social media page doesn’t mean you’re managing communication…
Chatbot or Voicebot? A decision table for 7 typical scenarios
The question “chatbot or voicebot?” often hides a framing mistake: it’s not about choosing the most advanced technology, but the…
Voicebot Connected to Your PBX: What You Can Automate Within 30 Days
The evolution of Customer Experience increasingly hinges on managing the voice channel, a touchpoint that remains essential for both users…
VoiSmart Group was born
VoiSmart announces the merger by absorption of inPiazza Following the merger by incorporation of inPiazza, the VoiSmart Group was born,…
Voicebot for Public Administration: how municipalities can digitize the front office
Citizens now expect fast responses and services available 24/7. Across Italy, from major cities to the smallest municipalities, citizens are…
VoiSmart get the EcoVadis Committed badge
The EcoVadis Committed Badge: a new step on the path to sustainability We are delighted to announce that VoiSmart has…
Indoor navigation in physical spaces: key benefits
From Chaos to Smart Wayfinding: How Customer Experience Is Changing in Physical Spaces Every day, millions of people walk into…
Chatbot and Voicebot AI: the future of customer service is already here
The digital transformation of customer service is no longer optional: it’s a necessity. New research estimates that 75–80% of customer…
New strategic partnership in the MEA region: inPiazza and SCOPE Middle East
inPiazza, a renowned Italian technology provider specializing in Captive Portal and digital engagement platforms for Guest WiFi, today announced a…
When AI Answers the Customer: VoiceBot and ChatBot for Customer Service
How voicebots and chatbots are revolutionizing customer service Artificial intelligence is no longer the future of customer care. It is…
The Consip CT9 framework agreement is now live
The new Telephone Systems 9 framework agreement The new Telephone Systems 9 framework agreement, published on the Consip portal and…
Loyalty driven Wi-Fi
How shopping malls are turning connectivity into a marketing channel In the world of retail marketing, every visit counts, and…
Voicebots and AI: between efficiency and trust
The future of customer support Artificial Intelligence is revolutionizing the world of customer service, with Voicebots becoming increasingly widespread for…
Your PBX rings, but no one answers
What if an advanced AI VoiceBot could answer instead? A reality shared by many organizations is missed calls, in fact,…