Smart airports: innovations for a stress-free passenger experience
Deliver a smooth, engaging experience for passengers, with advanced digital solutions for airports.
Airports
Over 1200 customers have already trusted our solutions.
What makes an airport a smart airport
A smart airport is an airport that uses digital technologies connected to each other, from WiFi to indoor navigation to AI assistance, to guide passengers, reduce travel stress and turn every touchpoint into a service. The result is a passenger experience that's simpler and more personalized at every stage, from entering the terminal to reaching the gate.
Surprise passengers with a digital, connected airport
Passengers expect a travel experience that's simple, fast and personalized. With advanced digital solutions you can improve orientation, assistance and engagement at every stage of the journey:
Support travelers with an AI chatbot
that answers in real time to questions about flights, shops and available services.
Use WiFi to send targeted marketing campaigns
to passengers, promoting shops and exclusive offers and encouraging purchases.
Improve navigation inside the airport
guiding passengers and promoting the discovery of shops and services.
Connect passengers with fast WiFi
improve satisfaction and open a contact channel to gather information.
VoiSmart solutions for airports
Guest WiFi at the airport: power up the traveler experience
High-quality airport WiFi doesn't just improve the passenger experience: it becomes an engagement and monetization tool.
• Fast, personalized WiFi access with no barriers.
• Targeted marketing campaigns with push notifications and promotions via WiFi.
• Data collection for passenger analysis and service optimization.
AI conversational assistant: instant answers for passengers
Improve passenger assistance with an intelligent ChatBot integrated with indoor navigation:
• Provides information on flights, services and restaurants.
• Guides passengers step by step to the gate or to a shop.
• Answers passengers' frequently asked questions.
Airport wayfinding: guide passengers stress-free
An intuitive, infrastructure-free indoor navigation system, accessible via QR code, to easily find your way around terminals:
• Smoother, faster movement that improves the passenger journey.
• Increased purchase opportunities by guiding passengers toward shops.
• Optimized management of flows and operations in the terminal.
Success stories from airport sector customers
Discover how companies in the airport sector use VoiSmart platforms for concrete results:
Turn your airport into a smart airport
Book a free demo today and discover how to turn your airport into a digital, connected space.
Frequently asked questions (FAQ) about smart airports
What is a smart airport?
A smart airport is an airport that integrates digital technologies such as guest WiFi, AI assistants and indoor navigation to improve the passenger experience and manage terminal flows. The services are connected to each other, so passengers find information, directions and assistance from the same digital ecosystem.
How can the passenger experience at an airport be improved?
By reducing the moments of uncertainty during travel: WiFi accessible with no barriers, an AI chatbot that answers instantly to questions about flights and services, and a wayfinding system that guides passengers to the gate or shop. Every digital touchpoint removes stress and adds service opportunities.
How does airport wayfinding work without infrastructure?
The passenger scans a QR code placed in the terminal, determines their own position, and receives step-by-step directions to gates, shops or services. No apps to download and no sensors to install are needed, so the system can be rolled out quickly even in large airports.
Can airport WiFi generate revenue?
Yes. Guest WiFi collects useful data on the passenger experience and becomes a proximity marketing channel: targeted campaigns, push notifications and terminal shop promotions, as in the projects carried out for ADR and for Venice Airport.