PBX Phone System | Orchestra
VoIP PBX solutions for businesses & public administration
Efficient communication makes the difference between smooth workflows and bottlenecks. With Orchestra, VoiSmart offers business phone system solutions designed for enterprises and public sector organisations: a reliable, scalable and integrable Unified Communication platform, available in the Cloud or On-Premise.
How to choose the right PBX phone system
If you're evaluating a PBX phone system, you probably already know what you need: voice quality, operational continuity, easy management, integrations and security. Orchestra is built to meet these needs with an "enterprise-ready" approach without rigidity and without unnecessary complexity.
Immediate benefits you can measure:
Reduced operational costs
Fewer constraints from traditional lines and greater control over installation and maintenance costs.
True mobility
Extensions always reachable on smartphones, PCs or IP phones (ideal for hybrid work and distributed teams).
Efficiency and customer experience
IVR, call queues, call recording, intelligent routing and reporting to improve responsiveness and call management.
Orchestra
The flexible VoIP solution, in the Cloud or On-Premise
Every organisation has different infrastructure, policies and requirements. That’s why Orchestra PBX offers a clear choice:
- Cloud VoIP PBX: the ideal solution for those seeking maximum scalability, zero hardware and maintenance costs, and accessibility from anywhere. We manage the infrastructure to ensure you always get the best performance and security.
- On-Premise VoIP PBX: for organisations that prefer full control over their hardware, or have specific data residency requirements, we offer physical phone systems installed at your premises, delivering the same power and features as the cloud version.
Why choose a VoiSmart VoIP PBX for your business
In a market crowded with resellers, VoiSmart stands out because we don’t sell third-party products: we build them, from concept to development. This ensures total control over quality and continuous product evolution. Choosing the Orchestra PBX means relying on a solid, trusted technology partner.
Direct manufacturer-to-customer support
for fast assistance, with no intermediaries on our products.
Experience and reliability
over 20 years in the telecoms industry and more than 2,000 active customers.
Certified security
VoiSmart is ISO 27001 certified for information security management.
100% Italian technology
all of our products are designed and built in Italy by our team of engineers.
Integrations
Integration with CRM, Microsoft Teams and business tools
The effectiveness of a VoIP PBX is also measured by its ability to connect with your business software ecosystem. Orchestra is designed to integrate seamlessly with the tools you use every day, enhancing your workflows. Centralise communications and boost productivity by connecting your phone system with:
- CRM systems to display the caller’s profile before you even answer.
- Collaboration platforms such as Microsoft Teams.
- Microsoft Azure/Entra ID and Office 365 directories.
- Business management software and applications via a comprehensive API set.
A single platform for SMEs, enterprises and public administration
Orchestra PBX grows with your organisation, without the need to rethink your entire infrastructure.
A focus on security, compliance and continuity, with proven sector references.
Features
What can you do with Orchestra PBX?
With the Orchestra VoIP PBX, you’ll have access to the following features:
- Auto attendant and call queues
- Inbound call-focused service
- Automatic management of opening/closing hours
- Reporting on calls and agent activity
- Smart address book management
- Integrated call recording
- Integrated fax server functionality
Softphone: take Orchestra wherever you go
Your office phone becomes portable too, thanks to the Softphone — giving you access to Orchestra PBX services wherever you are, including:
- Multiple call management, conference calls, voicemail
- Integration with company contacts
- Synchronisation of chats, calls and contacts across multiple devices
- Integrated innovative chat
AI Virtual assistant
VoIP PBX with AI: integrate a virtual assistant for your calls
The Orchestra virtual PBX integrates a VoiceBot powered by Artificial Intelligence, supporting your operators in managing calls and bookings, delivering a satisfying 24/7 phone service.
Still have questions?
If you haven’t found the answer you were looking for, our team is here to help. Get in touch for more information or personalised support, we’ll be happy to clear up any doubts.
Frequently asked questions about PBX phone systems
We’ve compiled answers to our users’ most common questions about the PBX phone system.
How much does a PBX phoney system cost?
The cost depends on the chosen configuration (Cloud or On-Premise) and the number of users. Our solution represents an investment with a fast return (ROI), thanks to reduced operational costs and increased productivity. Contact us for a personalised quote.
Can I keep my existing phone number?
Absolutely. We manage the number portability process for your business phone number to ensure a smooth transition with no service interruptions.
What do I need to switch to VoIP?
The cost depends on the chosen configuration (Cloud or On-Premise) and the number of users. Our solution represents an investment with a fast return (ROI), thanks to reduced operational costs and increased productivity. Contact us for a personalised quote.
Ready to transform your communications?
The VoiSmart team is available to show you, with no obligation, all the capabilities of the Orchestra business phone system.