Banks
Technology for banks: closer to customers, in branch and remotely
Manage customer calls and requests from a single platform, automate repetitive answers with AI, and offer secure connectivity in every branch with VoiSmart’s digital solutions for banks.
Oltre 1200 clienti si sono affidati alle nostre soluzioni.
What is a digital branch
A digital branch is a bank branch where communication, customer support, and connectivity work together with remote channels: calls reach the right advisor wherever they are, repetitive requests are handled by an AI assistant, customers write on WhatsApp or webchat and find secure WiFi on site. Staff spend more time on advice and less on the phone.
Improve the banking customer experience with VoiSmart solutions
Customers expect fast answers on every channel and maximum confidentiality. Digitalize the bank’s communication without overloading branches and contact centers:
One number for headquarters and branches
Centralized calls routed to the right branch or advisor.
24/7 support with AI
Voicebots and chatbots answer frequently asked questions, day and night.
Advice, even remotely
Video calls, chat, and softphones to communicate between colleagues and follow customers wherever they are.
All channels in one place
WhatsApp, email, webchat, and social media in a single panel to manage requests.
Security and confidentiality
ISO 27001 certification, encrypted calls, and data handled in accordance with GDPR.
Secure WiFi in branches
Separate guest network and automatic access for employees.
VoiSmart solutions for banks
Each solution works on its own or integrated with the others: you start from the most urgent need and extend the project in phases, with a single Italian vendor.
VoIP PBX for banks: a single phone network for headquarters and branches
• Single number and intelligent routing to the branch, office, or advisor.
• Multilevel IVR, connectable to the bank’s databases.
• Customer record from the CRM shown as a pop-up when a call arrives.
• Calls encrypted with SIP-TLS and SRTP, with secure recording when required.
Unified communications: advice and collaboration from every location
• Voice, video, and chat on a single platform, from IP phone, PC, browser, or app. • Browser-based video conferences and webinars with up to 2,000 participants. • Secure business chat to coordinate branches and head offices.
AI voicebot for banks: immediate answers by phone, 24 hours a day
• Answers to frequently asked questions about opening hours, documents, and branch services. • Booking of appointments with the advisor, integrated with the calendar. • Transfer to an operator when needed, even on PBXs from other vendors.
AI chatbot for banks: support on the website and WhatsApp
• 24/7 answers from webchat and WhatsApp. • Collection of contact details for advisory requests, saved in the CRM. • Automatic handover to an operator directly from the chat.
WiFi for bank branches: secure connectivity for customers and employees
• Guest WiFi with a customized captive portal and privacy consents compliant with GDPR.
• Guest network separated from the bank’s internal network.
• Automatic, protected access for employees in all branches with Passpoint.
• Branch footfall and peak hours with Location Analytics.
Omnichannel platform: every customer request in a single panel
• WhatsApp, email, webchat, SMS, and social media centralized. • Conversations tracked and assigned to the right branch or advisor. • Shared history: customers don’t have to repeat their request when they switch chan-nels.
Take your bank toward the digital branch
Respond to customers faster, lighten the workload of branches, and protect data. Book a demo and find out how to build your bank’s digital branch.
What is meant by a digital branch?
How can a bank reduce repetitive calls to branches and contact centers?
Does WiFi for customers in the branch put the bank’s network at risk?
Is a cloud PBX suitable for a bank?
Frequently asked questions (FAQ) about the digital branch
Here you will find answers to the questions our customers ask most often.