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Medical practices and polyclinics: 7 ways to make PBX, voicebot and WhatsApp work together
Every medical center knows precisely how many services it provided yesterday, but almost none know how many calls they missed. The two things are more connected than they seem: during peak hours the lines are busy, the patient tries again…
Hotels & Resorts: 7 Ways to Unite PBX, WiFi, and Chatbot
Check-in says a lot about a hospitality property: a front desk overwhelmed during peak arrivals is almost always a symptom of tools that don’t talk to each other. In many hotels and resorts, the phone system (PBX), guest WiFi, and…
Omnichannel Without Silos: Unify Ticketing, Chat, Voice, and Social
Having a WhatsApp profile, a phone number, an email inbox, and a social media page doesn’t mean you’re managing communication in an omnichannel way. If those channels don’t talk to each other, the result isn’t omnichannel, it’s a set of…