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Location Analytics: KPIs that matter (dwell time, return rate, heatmaps) with examples
A shopping mall records the same number of entries as three months ago. Yet the stores are complaining: fewer people are coming back. The aggregate figure tells a reassuring story. The right KPI, on the other hand, tells a different…
Medical practices and polyclinics: 7 ways to make PBX, voicebot and WhatsApp work together
Every medical center knows precisely how many services it provided yesterday, but almost none know how many calls they missed. The two things are more connected than they seem: during peak hours the lines are busy, the patient tries again…
Hotels & Resorts: 7 Ways to Unite PBX, WiFi, and Chatbot
Check-in says a lot about a hospitality property: a front desk overwhelmed during peak arrivals is almost always a symptom of tools that don’t talk to each other. In many hotels and resorts, the phone system (PBX), guest WiFi, and…