Case study
Public healthcare
Orchestra PBX
ASL Latina: modernising a hospital voice network with the VoiSmart Orchestra VoIP phone system
From 12 to 7
IP phone system points
A single Cloud PBX,
centrally managed
24/7 shifts covered
across all sites
About ASL Latina
With 4,300 employees, the Local Health Authority (ASL) of Latina is a cornerstone of community healthcare and an integral part of the Lazio Region Health Service. It coordinates healthcare and social care services across the province through 38 facilities located throughout the territory.
The ASL Latina facilities are divided into the following categories:
- 4 hospitals with emergency departments: Latina, Terracina, Fondi, Formia.
- 15 Community Health Centres: Aprilia, Latina Borgo Sabotino, Cisterna di Latina, Formia, Gaeta, Latina Piazza Celli, Latina Scalo, Minturno, Pontinia, Sabaudia, San Felice Circeo, Santi Cosma e Damiano, Sezze, Sperlonga, Terracina.
- 4 Community Hospitals: Cori, Gaeta, Minturno, Sezze.
ASL Latina
Public healthcare
4,300 employees · 38 facilities across the territory
High-availability Orchestra IP PBX, IVR, Voice Recording
The challenge
The starting point was complex: ASL Latina relied on an outdated telephone network based on NEC analogue technology, with each site running its own isolated, hard-to-manage telephone system.
In a setting where communication can make all the difference for patients and staff, keeping an obsolete system was no longer viable: it caused serious operational issues and made communication slow and fragmented across sites.
This led to the need for a new, innovative IP phone system that could streamline how operators handle communications while reducing costs.
Key requirements
- Overcome the obsolescence of the analogue telephone network (NEC technology), deployed in isolation at each site
- Unify isolated, hard-to-manage telephone system into a single centralised system
- Ensure highly reliable voice services in a critical healthcare environment
- Integrate telephony with the multivendor data network infrastructure already in place across the territory
- Reduce telephony management, maintenance and data connection costs
The solution
Having learned about the VoiSmart solutions through the CT8 framework agreement, ASL Latina chose an integrated system based on the VoiSmart Orchestra PBX phone system running on a multivendor network, with a high-availability deployment across two sites, IVR and, through an add-on package, a call recording service to support the management of emergency services.
The rollout took place over roughly three years. In the first phase, issues related to LAN remediation and upgrading the networking of individual facilities had to be addressed; only after that was the VoIP project delivered, with endpoints connected to dedicated voice VLANs.
Thanks to this evolution, ASL Latina achieved a marked optimisation of its infrastructure: fewer points of vulnerability, sharply reduced maintenance costs and voice services integrated onto the IP data network through VoIP technology.
Solution components
- High-availability Orchestra IP PBX (two control nodes, in Formia and Latina): ensures service continuity even if one node fails, so communication between sites is never interrupted.
- IVR: automatically routes calls to the right department or operator, with fewer manual transfers and shorter waiting times for callers.
- Voice Recording: records calls to support the management of emergency services, for greater traceability in the most critical processes.
- Integration with the Infratel–Fastweb–RanaSan Lazio multivendor network: endpoints connected to dedicated voice VLANs. Voice services run over the existing data network, with no need for new dedicated infrastructure.
The results
The transition to VoIP was not just a cabling exercise. It was a collaboration between the VoiSmart technical teams, the regional administration, network providers and the ASL Latina own healthcare staff. Planning, training and repeated testing turned the initial challenges into an opportunity for modernisation, giving operators a single IP phone system that spans the entire territory.
Another benefit, less visible but very real, is the built-in flexibility of digital telephony compared with analogue: it changes how every aspect of the service is managed, for the better.
To unlock the full potential of the new phone system, ASL Latina has begun planning, together with VoiSmart, the introduction of further innovative communication management systems, a next step that will make the service even more efficient.
| Impact area | Result achieved |
|---|---|
|
Operational efficiency |
Consolidation from 12 to 7 phone system stations, managed from a single point of control |
|
Service continuity |
Phone system positions operational even without on-site staff: operators route calls from anywhere in the territory |
|
Shift coverage |
24/7 shifts covered even at sites that previously could not guarantee them, such as Terracina, Fondi and Formia, where up to 4 people per site were once needed |
|
Costs / ROI |
Lower telephone, maintenance and data connection fees, thanks to the migration to the Infratel/RanaSan Lazio regional network, at no cost to the administration |
Voices from the project
“Thanks to VoiSmart, we gained the flexibility and reliability we needed to deliver a service in a complex environment. They supported us at every step, through every issue and every change of direction.”
“Bringing the ASL Latina communications into the VoIP world meant putting technology at the service of care: lower costs, greater reliability and a solid foundation for the digital healthcare of the future.”
Why VoiSmart
Proven reliability, even through the most complex transitions: VoiSmart supported ASL Latina through every change of network infrastructure (from SPC to RanaSan Lazio, then to Infratel), ensuring continuity at every stage.
A single IP phone system instead of 12 isolated stations: functions are centralised and managed from a single point of control, regardless of physical location.
24/7 shift coverage without multiplying staff at each site: it is the workload, not the location, that shapes how the service is organised.
Flexible integration with the existing multivendor network infrastructure, with no need to start from scratch.
A foundation ready for future evolution: from the IP phone system to upcoming integrations with advanced IVR and AI voicebots.
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Frequently asked questions (FAQ) about this project
A cloud VoIP phone system is a business telephony solution that runs over an internet connection. Unlike traditional phone systems, it requires no on-site physical hardware: it is managed in the cloud, updated automatically and accessible from anywhere, including remotely. Discover the VoiSmart VoIP phone system.
Yes. VoiSmart products and solutions, such as the VoIP phone system and unified communication services, are available to public administrations through the Consip agreement for Telephone Exchanges, Fixed Telephony and Unified Communications. This allows public bodies, schools, municipalities, local health authorities, and central and local administrations to purchase in a simplified, transparent way that complies with procurement regulations.
Through the Consip Telephone Exchanges Framework Agreement, organisations can access professional VoIP solutions and unified communication services, with integration into existing infrastructure, GDPR compliance and dedicated technical support.
VoIP phone system software is a call management system that uses VoIP (Voice over IP) technology. The VoiSmart virtual phone system lets users make and receive calls from any network-connected device, including desk phones, softphones and mobile apps, and stands out for its scalability, CRM integration and UCaaS capabilities. Discover the VoiSmart VoIP phone system.
