VoiSmart
Case study
Healthcare Services
WiFi inPiazza
Humanitas: Guest WiFi for 580,000 Annual Logins with Full GDPR Compliance
About Humanitas
Humanitas is a highly specialized hospital, as well as a leading teaching and research institution.
It includes dedicated centers for cancer care, cardiovascular diseases, neurological and orthopedic conditions, as well as an Ophthalmology Center and a Fertility Center. The hospital also features emergency care and radiotherapy facilities.
With multiple locations across three Italian regions, Humanitas provides care to nearly one million patients every year.
Humanitas Research Hospital
Healthcare Services and Research
7+ major facilities across 3 Italian regions · Approximately 1 million patients per year
inPiazza Guest WiFi (Captive Portal Authentication)
Location Analytics
The Challenge
Humanitas already had a comprehensive WiFi infrastructure in place to support the daily activities of doctors, nurses, and hospital staff. As patients' digital expectations continued to evolve, the hospital decided to extend this infrastructure to patients and visitors with two primary objectives: simplify the patient journey throughout the hospital and establish a digital touchpoint between the hospital and its patients.
The new digital infrastructure, however, needed to balance two very different requirements: protecting sensitive internal traffic while simultaneously supporting public WiFi access for patients and visitors.
This required a powerful and flexible user and traffic management platform capable of delivering an efficient onboarding experience while maintaining strict network segregation—an essential requirement in a healthcare environment.
Key Requirements
Ensure complete network segregation between the hospital’s secure internal network and the public guest WiFi.
Support multiple onboarding levels with different authentication methods based on user profiles.
Guarantee GDPR compliance for consent collection and personal data processing.
Provide analytics and reporting tools to support the continuous improvement of the Patient Journey.
Maintain full ownership and control of patient data.
La soluzione
To deliver such a critical service efficiently while maintaining complete control over patient data, Humanitas chose to deploy the authentication platform directly within its own data center.
The inPiazza Guest WiFi platform was installed on Humanitas' private on-premises infrastructure, with a direct connection to the hospital's WiFi network and no exposure to external systems.
Different user profiles were configured to ensure that every user connecting to the Humanitas campus WiFi received a tailored access policy. Connection duration, available bandwidth, traffic limits, and the number of simultaneous devices were all customized according to the user's profile, providing an optimized experience for every type of user.
Given the sensitive healthcare environment, particular attention was dedicated to user privacy. The entire onboarding process was designed to be fully GDPR compliant, ensuring that all consent collection and data processing activities meet the highest privacy standards.
Solution Components
- Guest WiFi – Designed for occasional users such as patients and visitors who require internet connectivity while waiting for appointments or accompanying family members. Authentication is completed independently using a combination of Social Login and SMS verification.
- Patient WiFi – Designed specifically for inpatients who require stable and persistent internet access throughout their stay. Authentication is performed using an individual access code provided at hospital admission.
- Conference WiFi – Dedicated connectivity for attendees participating in conferences, symposiums, and events hosted at the Humanitas Conference Center. Access is granted through a dedicated event code, while selected information—such as professional role and organization—is collected during login.
- Location Analytics – Advanced monitoring of passenger flows and WiFi network usage, providing valuable insights to support continuous improvements to the Patient Journey.
Integration with Existing Infrastructure
- The inPiazza platform was seamlessly integrated with Humanitas' existing WiFi infrastructure. Its on-premises deployment within the customer's private data center enabled direct integration with the network while completely avoiding external exposure. This architecture preserved the separation between sensitive internal traffic and public guest traffic, while ensuring that all patient data remained entirely under the hospital's control.
Results
The service was adopted by hundreds of thousands of users, consistently supporting an average of approximately 1,000 concurrent users during business hours, while achieving a high percentage of returning users.
The combination of Humanitas' WiFi infrastructure and the inPiazza Guest WiFi platform delivered a seamless digital experience that was widely appreciated by patients and visitors, making their journey throughout the hospital campus simpler and more connected.
| Area of Impact | Outcome |
|---|---|
|
Operational Efficiency |
Self-service onboarding for guest users significantly reduced the workload for hospital staff. |
|
Patient Experience |
Patients and visitors appreciated the Guest WiFi service, contributing to a smoother and more accessible Patient Journey throughout the campus. |
|
Scalability |
The solution was successfully deployed across more than seven major facilities using a single centrally managed platform hosted in the Humanitas data center. |
|
Security & Compliance |
Full GDPR compliance was maintained alongside complete segregation between the hospital’s internal network and the public guest WiFi. |
Customer Testimonial
Why VoiSmart
Complete Data Ownership. The platform was deployed entirely on-premises within the Humanitas data center, ensuring that all patient information remains under the hospital's full control without any exposure to external systems.
A Single Platform for Authentication and Network Management
One integrated solution manages user onboarding, authentication, access policies, and traffic management, eliminating the complexity of multiple vendors and disconnected systems.
Tailored Policies for Every User Profile
Patients, visitors, and conference attendees are all managed on the same WiFi infrastructure while benefiting from dedicated authentication methods and customized access policies designed for their specific needs.
Privacy by Design
Built specifically for sensitive healthcare environments, the platform ensures that consent collection and personal data processing are fully compliant with GDPR requirements from the ground up.
Still have questions?
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Contact us to learn more about our solutions or to receive personalized advice. We’ll be happy to answer your questions and help you find the best solution for your organization.
Frequently Asked Questions (FAQ) about this project
How does Humanitas protect patient privacy when providing Guest WiFi access?
The inPiazza Captive Portal is deployed on-premises within the hospital’s private data center, with no exposure to external systems.
The platform maintains complete network segregation between the hospital’s sensitive internal network and the public Guest WiFi, ensuring that critical clinical systems remain isolated from guest traffic.
In addition, all consent collection and personal data processing are fully compliant with GDPR, meeting the strict privacy and security requirements of a modern healthcare environment.
Can the Guest WiFi platform be integrated with an existing hospital WiFi infrastructure?
Yes.
At Humanitas, the inPiazza Captive Portal was integrated directly with the hospital’s existing WiFi infrastructure through its private on-premises deployment.
This approach allowed Humanitas to extend its existing wireless network without replacing the current infrastructure or exposing patient data to external services.
As a result, the hospital was able to introduce secure Guest WiFi services while preserving its existing network architecture and maintaining complete control over all collected data.
How can different user groups – such as patients, visitors and conference attendees – be managed on the same WiFi network?
The platform supports multiple user profiles, each with its own authentication method and access policy.
Visitors authenticate independently using Social Login and SMS verification.
Hospital inpatients receive a dedicated access code at the time of admission, allowing them to benefit from stable connectivity throughout their stay.
Conference attendees access the network using a dedicated event code, while additional information—such as professional role or organization—is collected during the login process.
Each user profile is assigned customized policies covering session duration, available bandwidth, traffic limits, and the number of connected devices, ensuring an optimized experience without compromising network security.
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