VoiSmart News
Rimani aggiornato su innovazioni, progetti, tecnologie e iniziative che guidano il cambiamento nel settore delle comunicazioni digitali. Scopri come VoiSmart sta trasformando le sfide di oggi in soluzioni per il futuro.
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Chatbot or Voicebot? A decision table for 7 typical scenarios
The question “chatbot or voicebot?” often hides a framing mistake: it’s not about choosing the most advanced technology, but the one that meets your users on the channel they already use. A brilliant voicebot is useless if your customers write…
Voicebot Connected to Your PBX: What You Can Automate Within 30 Days
The evolution of Customer Experience increasingly hinges on managing the voice channel, a touchpoint that remains essential for both users and citizens. Anyone responsible for a company’s IT infrastructure or customer care operations today faces a complex challenge: reducing operational…
VoiSmart Group was born
VoiSmart announces the merger by absorption of inPiazza Following the merger by incorporation of inPiazza, the VoiSmart Group was born, combining the VoiSmart established expertise in the telecommunications sector with the phygital solutions developed by inPiazza, which specialise in the…