VoiSmart News
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VoiSmart Joins TIM Group: TIM Enterprise Acquires 70%
VoiSmart announces the acquisition of a 70% stake by TIM Enterprise VoiSmart announces that TIM Enterprise, the TIM Group business unit dedicated to large enterprises, public administrations and strategic sectors, is acquiring 70% of its share capital. For VoiSmart, an…
Location Analytics: KPIs that matter (dwell time, return rate, heatmaps) with examples
A shopping mall records the same number of entries as three months ago. Yet the stores are complaining: fewer people are coming back. The aggregate figure tells a reassuring story. The right KPI, on the other hand, tells a different…
Medical practices and polyclinics: 7 ways to make PBX, voicebot and WhatsApp work together
Every medical center knows precisely how many services it provided yesterday, but almost none know how many calls they missed. The two things are more connected than they seem: during peak hours the lines are busy, the patient tries again…