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New strategic partnership in the MEA region: inPiazza and SCOPE Middle East
inPiazza, a renowned Italian technology provider specializing in Captive Portal and digital engagement platforms for Guest WiFi, today announced a strategic partnership with Scope Middle East, a leading regional value-added distributor of next-generation IT and cybersecurity solutions.This collaboration will introduce innovative WiFi…
Omnichannel Without Silos: Unify Ticketing, Chat, Voice, and Social
Having a WhatsApp profile, a phone number, an email inbox, and a social media page doesn’t mean you’re managing communication in an omnichannel way. If those channels don’t talk to each other, the result isn’t omnichannel, it’s a set of…
Chatbot or Voicebot? A decision table for 7 typical scenarios
The question “chatbot or voicebot?” often hides a framing mistake: it’s not about choosing the most advanced technology, but the one that meets your users on the channel they already use. A brilliant voicebot is useless if your customers write…