The new Telephone Systems 9 framework agreement
The new Telephone Systems 9 framework agreement, published on the Consip portal and activated in July 2024, will be available until June 26, 2026, with possible technical extensions through December 2026.
The CT9 framework agreement covers the supply, deployment, and maintenance of telephone systems and related products and services, offering Public Administrations new opportunities to renew their telephone systems.
What does the CT9 agreement include?
The CT9 framework agreement allows a choice from a wide portfolio of technical solutions, so each administration can find the one best suited to its needs. Contracts for individual administrations will be awarded to the company with the most economically advantageous solution, supported by tools such as configurators and comparison tools.
Specifically, thanks to the Telephone Systems 9 framework agreement, Public Administrations will be able to purchase:
- Telephone systems
- Terminals and related devices (including Unified Communication and Collaboration clients)
- Operator workstations and related equipment
- Management systems
In addition, the offer includes a series of services:
- Installation, configuration, and system start-up: full support for implementing the new solutions, ensuring a smooth transition.
- Decommissioning of existing systems: safe and responsible removal of old equipment, minimizing the impact on operations.
- Support for testing of supplies and services: thorough verification and testing to ensure all systems work correctly.
- Multichannel Help Desk: ongoing support across different channels to quickly resolve any issue or question.
- Reporting (transmission of service-level data): regular submission of service-level data, to monitor performance and ensure quality.
The agreement also includes several additional support services, available for purchase:
- Training: specific training for staff, to make the best use of the new solutions.
- Technical support and maintenance: ongoing support to keep systems always operational and up to date.
- On-call intervention: immediate assistance to resolve urgent issues.
- On-site supervision: constant oversight to ensure the security and efficiency of communications.
- Remote management: remote system management, for quick and effective interventions.
- Systems support: specialized technical assistance for managing and optimizing systems.
VoiSmart and the Telephone Systems 9 framework agreement
This framework agreement represents an important milestone for VoiSmart and a great opportunity for public organizations looking for advanced, innovative solutions to manage their internal and external communications.
VoiSmart has worked with Public Administrations for years, offering solutions designed to meet their evolving communication and collaboration needs.
VoiSmart’s innovative solutions are designed to:
- Facilitate and improve collaboration in Public Administration work environments.
- Adapt to the diverse needs of different types of Public Administrations.
- Facilitate and speed up Digital Transformation.
All these VoiSmart solutions for Unified Communication (UCC) and telephone systems are available under the new “Telephone Systems 9” framework agreement published on the Consip portal!
Find out how to purchase on the acquistinRetePA portal (Italy’s e-procurement marketplace for Public Administrations).
Contact us for more information on how to revolutionize communication in your Public Administration!
